Returns & Exchange
Cancel an order
If you would like to cancel an order before we have dispatched it, please contact email@example.com. We try and dispatch orders as quickly as possible so it is important you contact us as soon as you can. If an order has been dispatched the following return procedure comes into effect.
14 day returns
Items damaged on receipt
If your purchase is damaged upon receipt, it is important that when signing for your items you also state ‘received damaged’. You should then take photographs of the damage and send them straight away to firstname.lastname@example.org, making sure to include the order number in your email. [Ref. Returning Items].
Photographs are required by our carriers and manufacturers to process any claims.
Before returning damaged or faulty items, you must first contact email@example.com to agree the postage service and cost before sending any items back. If you do not, or chose to use a more expensive delivery option, you will be responsible for paying the full non-refundable cost of the return postage.
We always recommend return parcels are sent via a secure form of tracked delivery that insures you for the cost of the return items. Returned items must be suitably packaged to ensure no damage during transit. Please make sure to include the order number in the return package. We cannot accept responsibility for any return items lost or damaged in transit. Keep your proof of return until we notify you that we have received your items.
Items not as described
If your item is not as described upon receipt, it is important that when signing for your item you also state ‘received damaged’.
Please contact firstname.lastname@example.org for next steps, making sure to include the order number in your email.